Question 1

Are the products and services the same on www.amber-room.se?

Accepted Answer

Yes, we offer the same high-quality products and services on www.amber-room.se. You will find all the items you love, along with new additions and improvements.

Question 2

Are there any additional fees when returning an item?

Accepted Answer

Yes:A restocking fee of 10% of the item price (minimum 10€) applies.For customers outside the EU, additional customs or declaration fees may apply. These are not refundable.

Question 3

Can I customize my jewelry order?

Accepted Answer

Yes, we offer customization options for some of jewelry pieces. Contact with customer service for more details on how to place a custom order.

Question 4

Can I exchange an item instead of returning it?

Accepted Answer

Currently, we do not offer direct exchanges. Please return the item and place a new order.

Question 5

Can I return an item?

Accepted Answer

Yes! We accept returns of unworn and non-personalized items within 14 days after delivery.

Question 6

Do I have to pay for return shipping?

Accepted Answer

Yes. Return shipping costs are covered by the customer. We recommend using a registered trackable service.

Question 7

Do you offer gift wrapping or special packaging?

Accepted Answer

Yes, we offer gift wrapping and special packaging options.

Question 8

Do you offer Tax-Free Shopping?

Accepted Answer

Yes, we offer tax-free shopping through Global Blue in our physical store. If you are a non-EU resident and spend more than 200 SEK in a single transaction, you are eligible for a tax refund. Please ask our seller for a Global Blue tax-free form at checkout.

Question 9

Do you offer VOEC sales to Norway?

Accepted Answer

Yes, we are registered for VOEC (VAT On E-Commerce) and deliver to Norway without additional customs charges. All VAT is included at checkout.

Question 10

Do you ship internationally?

Accepted Answer

Yes we do.

Question 11

How can I contact Amber Room for support?

Accepted Answer

For any questions or support, you can contact us via email at info@amberstockholm.se .

Question 12

How do I care for my Amber Room jewelry?

Accepted Answer

To keep your jewelry looking its best, avoid exposure to chemicals and store it in a dry place. Clean it gently with a soft cloth.

Question 13

How do I start a return?

Accepted Answer

Please contact us at info@amberstockholm.se within 7 days of receiving your order. We'll guide you through the process.

Question 14

How is my personal information used?

Accepted Answer

We collect personal information necessary to fulfill orders, provide customer support, and comply with legal obligations. We may share your information with trusted third parties, such as delivery companies, and retain your data for up to 10 years as required by local legislation.

Question 15

How long does it take to process and ship my order?

Accepted Answer

Orders are typically processed within 1-3 business days. Shipping times vary depending on the destination and shipping method chosen at checkout. You will receive a confirmation email with tracking information once your order has been shipped.

Question 16

How soon will I get my refund?

Accepted Answer

Refunds are issued within 14 days of receiving the returned item in its original condition.

Question 17

What are my rights regarding my personal information?

Accepted Answer

Customers in the EU have the right to access, change, restrict, or delete their personal information. You can also object to the processing of your information or unsubscribe from marketing messages. Contact Amber Room directly to exercise these rights.

Question 18

What are the customs/import fees for non-EU returns?

Accepted Answer

Customers outside the EU may be charged:Declaration fee (approx. 8.69 – 14.5€)Import VAT (up to 21% of the item value)Duty charges (up to 2.5% if item value > 150€)

Question 19

What if the item is damaged or incorrect?

Accepted Answer

If you received a damaged or wrong item, please contact us immediately at info@amberstockholm.se with a photo. We'll take care of it quickly.

Question 20

What is your return policy?

Accepted Answer

Items can be returned within 14 days of delivery if they are unworn and not personalized.

Question 21

What items are not eligible for return?

Accepted Answer

Items that are:Worn or usedPersonalized/custom-madeReturned after the allowed return window

Question 22

What materials are used in Amber Room jewelry?

Accepted Answer

Amber Room specializes in hand-made jewelry using Baltic amber, sterling silver, gold-plated sterling silver, natural pearls, mother of pearl, onyx.

Question 23

What payment methods do you accept?

Accepted Answer

Amber Room accepts various payment methods including credit/debit cards, klarna. For more details, please refer to the payment options during checkout.

Question 24

What should I do if my order arrives damaged or defective?

Accepted Answer

If your order arrives damaged or defective, contact Amber Room's customer service immediately. They will provide instructions on how to return the item and receive a replacement or refund.

Question 25

Why was www.amberstockholm.se moved to www.amber-room.se?

Accepted Answer

We have rebranded and consolidated our online presence to better serve our customers. All the products and services you love are now available at www.amber-room.se.

Question 26

Will my account and order history be available on www.amber-room.se?

Accepted Answer

Yes, all your account information and order history have been seamlessly transferred to www.amber-room.se. If you cannot access your account, you may need to reactivate it. Follow these steps to reactivate your account:

Request a Reactivation Email: Visit the Request Reactivation Page and submit your email address. If your email is associated with an inactive account, a reactivation link will be sent to your inbox.
Check Your Email for the Reactivation Link: Look for an email with the subject "Reactivate your account." Click the link in the email to proceed.
Reset Your Password: If the reactivation is successful, you will be redirected to reset your password. Visit the Reset Password Page and create a new password.
Log In to Your Account: After resetting your password, log in using your updated credentials at Log In to Your Account.

Frequently Asked Questions