Frequently Asked Questions

Yes, we offer the same high-quality products and services on www.amber-room.se. You will find all the items you love, along with new additions and improvements.

Yes, we offer customization options for some of jewelry pieces. Contact with customer service for more details on how to place a custom order.

Yes, we offer gift wrapping and special packaging options.

Yes, we offer tax-free shopping through Global Blue in our physical store. If you are a non-EU resident and spend more than 200 SEK in a single transaction, you are eligible for a tax refund. Please ask our seller for a Global Blue tax-free form at checkout.

Yes we do.

For any questions or support, you can contact us via email at info@amberstockholm.se .

To keep your jewelry looking its best, avoid exposure to chemicals and store it in a dry place. Clean it gently with a soft cloth.

We collect personal information necessary to fulfill orders, provide customer support, and comply with legal obligations. We may share your information with trusted third parties, such as delivery companies, and retain your data for up to 10 years as required by local legislation.

Orders are typically processed within 1-3 business days. Shipping times vary depending on the destination and shipping method chosen at checkout. You will receive a confirmation email with tracking information once your order has been shipped.

Customers in the EU have the right to access, change, restrict, or delete their personal information. You can also object to the processing of your information or unsubscribe from marketing messages. Contact Amber Room directly to exercise these rights.

Items can be returned within 14 days of delivery if they are unworn and not personalized.

Amber Room specializes in hand-made jewelry using Baltic amber, sterling silver, gold-plated sterling silver, natural pearls, mother of pearl, onyx.

Amber Room accepts various payment methods including credit/debit cards, klarna. For more details, please refer to the payment options during checkout.

If your order arrives damaged or defective, contact Amber Room's customer service immediately. They will provide instructions on how to return the item and receive a replacement or refund.

We have rebranded and consolidated our online presence to better serve our customers. All the products and services you love are now available at www.amber-room.se.

Yes, all your account information and order history have been seamlessly transferred to www.amber-room.se. If you cannot access your account, you may need to reactivate it. Follow these steps to reactivate your account:

1. Request a Reactivation Email: Visit the Request Reactivation Page and submit your email address. If your email is associated with an inactive account, a reactivation link will be sent to your inbox.
2. Check Your Email for the Reactivation Link: Look for an email with the subject "Reactivate your account." Click the link in the email to proceed.
3. Reset Your Password: If the reactivation is successful, you will be redirected to reset your password. Visit the Reset Password Page and create a new password.
4. Log In to Your Account: After resetting your password, log in using your updated credentials at Log In to Your Account.